VODAFONE – MOBILE NO.9674619633 Complaint – Vodafone No.9674619633

Subject: Vodafone No.9674619633
My Complaint Against: VODAFONE – MOBILE NO.9674619633
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 3152.46
My Complaint Description:
My daughter had a Vodafone prepaid mobile connection bearing number 9674619633 with data pack facility. In February 2015 she became seriously ill and could not recharge the same till July, 2015. She recharged Rs.251/- at the end of July, 2015 but could not utilise the same as she could not operate her mobile Later on myself & my daughter visited a Vodafone Store and narrated everything . After listening everything in details from us the store keeper instructed us to change the plan from prepaid to complaintpaid & in complaint paid plan Rs.251/- will be adjusted automatically At first we did not agree with changing of plans but store people made us convinced & assured after 3 months complaint paid plan will be changed to prepaid. In November 2015 a representative from Vodafone came to our residence claiming an amount of Rs.3152.46 but could not show me usage details which was asked for. Please note my daughter took out her sim from the mobile in August, 2015 and got a new connection. My daughter is getting letters from them threatening her with severe legal action, confinement etc which is unexpected. Anyway yesterday she got another telephone call No.7278585346 from Vodafone threatening her for paying the amount & at the same time quoted the names of some lawyers she should meet immediately or else pay the entire amount failing which serious legal action will be taken. As law abiding citizen we want justice & that's why praying for immediate intervention. My daughter brought this matter over phone yesterday to the notice of Shri Sanjay Pramanick Grievance Cell, West Bengal Consumer Forum

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