Voonic.com Complaint – The Item Has Been Sanded By Voonic.com, Total Deferent Item Send Then Ordered.

Subject: The item has been sanded by Voonic.com, total deferent item send then ordered.
My Name: Tejal N Gandhi
My City: Jamnagar
My Complaint Against: Voonic.com
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 474
My Complaint Description:
I have purchased the item of Anarkali dress Blue Blue sink1(Code): 3154337 on Voonik website payment of mode is cash on delivery on dated 17th August 2016. On 2nd Sept we received the item as a different then we ordered. I have complained to the Voonic.com on phone(08066667777). They ask me for photos of the item, I have been sanded them then they replied me on below email format.
"Dear Nirmal,

We are sorry that the Voonik product you purchased did not meet your expectations. We have registered your return request for Order No. R615013561
Your return order details are:

Return process:

Step 1: On the initiation of your return request, within 4-5 working days someone from our delivery team will collect your package.
Step 2: Every return package has a unique number. Before returning your product verify the item to be handed over. In case of multiple returns different courier persons will come to collect different packages.

Refund Process:

Within 48 hours of picking up your return package, we will initiate the refund. We need your bank account details to refund the amount in your account. Please fill your bank account details in the link sent to your mail address, so that we can initiate refund immediately.

The refund will be credited to your account within 3-5 working days.

Kindly fill the bank details before the product is picked up for return, else the refund amount will go as Voonik credits to your Voonik account.

Note: We do not store any bank details with us. This is a secure gateway from HDFC Bank. Please note that Voonik shall not be held liable for any wrong refunds due to submission of incorrect bank details by you.

Team Voonik"
Then I have provided My bank account detail and waiting for collect the item and refund amount to my account but till date, no man came to pick the item and awaited for refund.
When ever I ask them on phone(08066667777) they replied me same next 3-5 day we will pick up the item.
Kindly pls help me to get refund the amount and pick back the item from my location.

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