Subject: Intentionally sent poor quality and wrong size of Products
My Name: Vishal Gandhi
My City: Faridabad
My Complaint Against: Whaaky.com
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 5999
My Complaint Description:
The Order No S801457816 was placed on 6th may which i received after 15 days after so many followups.The Vendor M/s Whaaky.com sent me pooquality and different sizes.
Now they are not refunding the money..
Trail mail as below for your reference
You cheaters are so unprofessional that you made online shopping a real harassment.
It's not a matter of Rs 5999 , the thing which matters is the SERVICES. Any defective product should be replaced by the shipper only, not by the customer.Though I don't want the replacement now,refund my money back.
As an aware customer now I want the following revert from you before raising this issue to consumer forum.
1.When it was mentioned the size 36" at the time of purchasing then WHY DIFFERENT SIZES HAS BEEN SHIPPED ???
If you didn't have that size you should not take the order .Sending different sizes to the customer and asking them to return back represents your intention to make customer harras.
2.Moreover, the jeans you sent has already seemed outdated or of substandard quality.WHY YOU SENT SUCH SUBSTANDARD PRODUCTS ???
3. WHY YOUR TELPHONE LINES ARE ALWAYS BUSY ???
You, in fact, mentioned the same in your portal and emails
Kindly reply on above points asap.
** Don't expect me to send it back to you.Arrange the pick up without causing me inconvenience.
Awaiting your reply.