Whaaky.com Complaint – Refund Of The Money

Subject: refund of the money
My Name: deepak jaiswal
My Complaint Against: whaaky.com
Complaint Category: Virgin Mobile Complaints
Claim Amount (Approx.): 949
My Complaint Description:
Dear Sirs,
Ref: Refund of the Money
I refer to your e-mail dated 28.3.14 as under:-
BIG Deals, SMALL Prices

Dear Deepak Jaiswal,

Order No: S801300872
Product: 3 Jeans and 3 Tees-AKSHAY TRADERS

We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a refund. As per our refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to initiate a refund.

Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Hyderabad – 500016

Note :
1) The defective product should be dispatched within 4 business days for refund of the same.
2) Kindly do not forget to mention the order number
3) The package that is being returned to us should come in its original packaging.

Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [email protected], we are sure to respond within 24hrs.

Thanks & Regards
Your friends from Whaaky

In response to my e-mail of the same date as under:-
Dear Sirs,

On 13/03/2016 I placed an order for item “ 3 tees & 3 jeans”, my order no. being S801300872. I received the materials on 25/03/2016. I have discovered that the items have the following problem:
1) 1) The quality were not as depicted in the picture in your website.
2)2) Further, somewhere jeans are damaged, and somewhere Jeans colour is not good.
3) 3) Jeans fitting are also tight.
4) 4) T-shirt quality are too bad and far from depicted in the picture.
Thus,whatever I have seen in your website, the items received are totally different with it. So I m not satisfied with the products supplied.
In the matter I have already talked over telephone with your Customer Care Department.
Accordingly, I intend to refund the materials. As discussed i attach here you a photo copy of the damage material.
I, therefore, request you to advise how you propose to take refund of the materials supplied and refund me the amount paid along with the cost of despatch.
I look forward to your arrangement for collection from my address the return as advised during conversation with your Customer Care Departmentand refund of the cost of the materials along with cost of despatch.
Awaiting your early response,
Yours Faithfully
and advise that as per your e-mail I returned back the materials vide Post Parcel No. EW929789880IN dated 29.3.2016.
As per telephonic conversation with Begampet Post Ofrfice, I understand that the Post Parcel was delivered to the addressee viz.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Hyderabad – 500016
May I, therefore, now request you to arrange for refund of the money in this regard i.e. Rs.949/- (Price – Rs.799/- plus cost of despatch of Post Parcel – 150/) without any further delay.
I mentioned hereunder the details of my Bank Account wherein the amount should be sent:-

Bank Name:Union Bnak of India
A/c No.: 361002010051145
IFSC Code: UBIN0536105
MICR Code:700026011
Branch Code :536105
Branch: Jorasanko
City : Kolkatta
Address : Union Bank Of India, Jorasanko – Kolkata, 232, Chittaranjan Avenue, Moti Sadan,, Jorasanko, Kolkata, West Bengal,, Pin – 700 006.

Awaiting your early response
Yours Faithfully

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