Subject: Received different product than what I ordered and that too very poor quality
My Name: Bhumi Vyas
My City: Gandhinagar
My State: Gujarat
My Complaint Against: Willora fashion
Complaint Category: Online Shopping
Claim Amount (Approx.): 890
My Complaint Description:
I ordered a palazzo from the willora fashion but I received completely different and very poor quality product. I sent an Email mentioning the same and requesting to either replace the product with original one or refund my money. They are not ready to replace the product at all. they are ready to refund the money in form of willora wallet only that too after deducting courier charges. ( Rs.890 – Rs.250 courier charges) In this case, I will recieve the remaining amount RS. 640 in my willora wallet which can be used to purchase their online products only.
It's actually a fake and fraud company.
Kindly help me to get me back my refund money or the original product.
Or guide me for other steps to claim my money.
Thanks for your kind support in advance.