Subject: Defective Product Delivered
My Name: Sachin Soni
My City: Rajkot
My Complaint Against: Xiaomi
Complaint Category: Mobile Companies
Claim Amount (Approx.): 20000
My Complaint Description:
I have received Redmi Note 3 on 26th Sep 2016 evening,
it is damaged product and it is Used product from the Usage Statistics in the Phone.
Here is the details of the product and order that i have received.
Order Number : 5160923443500168
IMEI1 : 862628037959504
IMEI2 : 862628037959512
SN : 12665/20723875
Description of Damaged Product.
1, There are scratched on Screen, on Backside of phone & on Charger as well.
2. The box was not even stitched properly with tapes.
3. In-fact there were no tapes on the Box.
4. In Usage Statistics it shows more than 6 Hrs used.
I strongly want to replace this product with New & Fresh Product As Soon As Possible.
I have also complaint to Xiaomi customer care with Complaint Number : 160927000017 on 27th Sep 2016
it has been 9 days, still my phone is not replaced.
I request Grahak Suraksha to help me.