Subject: Re- Service centre demands 8000INR cost for Display change for xiaomi MI MAX 32gb which is fot15000 INR cost
My Name: Ankit Kumar Pandey
My City: Ludhiana
My Complaint Against: XIAOMI
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 15,000rs.
My Complaint Description:
I was bought my MI MAX 32gb from MI App,my invoice no.is 1468309179384687416 & invoice date was 12/7/2016 it was deliver to me on 23/7/2016 after one month by mistake my phone was fall from my bed which is having 2.5" height from floor & my display was damage.first of all I went to service centre but associate or engineer said that it's cost for place a new display would be 8000INR approx that was a totally shocking news for me.that a phone having cost of rs. 15000INR & it's display cost would be 8000 INR how disgusting that is if I have to spend 23000 INR then I am not such a foolish to choose a xiaomi device.and after mailing to xiaomi service to Mr. Sanket with my complaint I'd Re-Display damage [Incident: 160825-005246]. He replied that he can't do anything regarding cost of accessories & after asking about 2.5d Corning gorilla glass he says that in mi max there is no any use of 2.5d Corning gorilla curved glass is used .XIAOMI use only a display which is especially made for mi max.After sharing screenshot of mi app he accepted that one and apologies for his mistake.but at the time of discussion regarding display changing cost he Always says me to move at service centre because as per him the cost of Display that service centre demands is genuine.
I want to know in a phone having cost of 15,000 the display cost is 8000INR it means xiaomi gets his accessories like camera,RAM,Flash etc. Are free of cost.
I don't have any need to claim 15,000INR for the phone but I need that the price of Display should be of 3-4 thousand only .otherwise give me my whole money back.