Xiaomi India Complaint – Handset Not Repaied And Not Replaced

Subject: Handset not repaied and not replaced
My Name: Radhika Patel
My City: Vadodara
My Complaint Against: Xiaomi India
Complaint Category: Handset Compalints
Claim Amount (Approx.): Rs 15000/
My Complaint Description:
I am Radhika
I have purchased MI 4 WCDMA 16 GB, white model on July 17, 2015 from Amazon India web site. At the time of purchased company gave us a warranty of 1 year.
On May 4, 2016 ,my phone is stopped working so I took it at service center at Vadodara they told me mother board is damaged and we need to replace mother board, it needs 15 to 20 days to repair your phone. So I submitted my phone over there with a expected return date May18, 2016. But my phone is not repaired on that date and after that also. So I continuously connected with service center at Vadodara, they use to give me same answer to me: "company is not proving us parts so how can we repair your phone, you should contact customer care, they will guide you" So as per their saying, I contacted customer care service of Xiaomi (number:18001036286). Around 10 times I have called customer care service, every time they tell the same answer to me: " We understand your problem, give us some time we assure you that your phone is repaired soon, your complain is already forwarded, our team is working on that" But I didnt see any result from their side. They are also not saying the fix time when the phone will be repaired. No one has any information regarding that.
So at last I mail them also but in mail also they are taking about anything. No one is saying that on this day your phone would be repaired.
Now I dont know how to deal with these people who are clever in only giving fake promises to customer and not take any sincere efforts to solve the pending issue.
Please help me to solve this problem
One more thing I want to say is that not only mine phone is over there but there are so many un repair phones are there at Vadodara service center. Not only me is suffering from this kind of problem but there are many other people also face the same. I dont think so they are working for customer. They are just there to torture all customers
Please do the necessary steps to learn a lesson to there people.
My complain is registered with the name of : Ankit Patel (at Mi service station and also in customer care)
Jobsheet no: JS16050400217
Address of Mi service office at Vadodara: FF-11/ FF-48 at a Wing Trident Complex, Alkapuri, Vadodara (0265 2312491)
With Regards

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