Yepme.com Complaint

Subject: Refund Money of my product.
My Name: Samir Jana
My Contact No.: 9433214713
My City: Kolkata
My Complaint Against: yepme.com
yepme.com’s Contact Details: Yepme.com 312 F, 3rd Floor, Centrum Plaza, Golf Course Road, Sector 53, Gurgaon – 122001 India, 0120-4851250(For general order query: 9 AM to 9 PM)
Complaint Category: Fashion & Jewelry
My Complaint Description:
I have booked a Diva Georgette Designer Saree – Dark Pink on 26th Nov, 2013 from yepme.com. for picture please link with following http://www.yepme.com/Deals1.aspx?CampId=19552
But they have sent me the another product which is fer different from my booked item. After phone call with their customer care executives several times, I have refund the product to yepme (at their delhi address i. e. 566/1 Arun Plaza Palam Vihar Road, Bijwasan, Adjoining Amity Eng. College, Delhi 110061). After one week they have sent me same product. Again I call them. Then they have told me that you sent your product we will refund tour money. I have sent the product again on 11th Dec, 2013 through Registered Speed Post (according to their direction) and they received the product on 16th Dec, 2013. But repeatedly their customer care executive told me that they have not receive the product. But I have all documents. I write them about the matter regularly. They said process continuing, we will meet as soon as possible. After that on 7th February, 2014 they have sent me a mail where they write me that ”Dear Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist you.

This is with reference to your concern regarding refund of order id – 4260205.

We regret to inform you that we have not received your return product since it’s long time of adding the complaint. Hence your complaint has been closed.

We would like to request you to call us to our customer care number at 0120-4851250 for better assistance.

Assuring you of our best services always!

Warm Regards,
Customer Support Team IV
Yepme.com ”

I want to solve this type harassment from online business. Please help me.
Thanking you.

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