Subject: Slow net connection
My Name: Himanshu sangani
My City: Ahmedabad
My Complaint Against: You Boradband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 5000
My Complaint Description:
I owe an internet connection plan from You Boradband -Ahmedabad. The plan which i have opted for is 10 MBPS speed connection.
Surprisingly the net speed never exceeds 1mpbs from day 1. Majority of the time the speed i get is 100 to 200 KBPS while downloading. I have spoken to Mr Kapil of you broad band many times on this issues. In fact i have visited their office and requested them to look in to this matter. But noting has been done from their side and still the speed is not what they committed / i have paid for.
This is cheating to the customer. They are not offering the product which they are selling.