You Broad Band Complaint – Internet Network Problem

Subject: Internet Network Problem
My Name: Jay Vyas
My City: Vadodara
My Complaint Against: You Broad band
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 2000
My Complaint Description:
I am using you broadband for Internet. I feel trouble till last two week due to network problem in you broadband. I had complain to customer care for this problem on 23/02/2016. Customer executive told that our person (Engineer or worker) will come on 24/02/2016 to solve this problem and complaint no. will sent to your Mob. No. They did not sent complaint no. and also that person did not came on 24/02/2016. So again I had called on 24/02/2016 , Customer executive (Lady) told me that your complain is already registered with us and our person Mr. Manchi will come on tomorrow. So I asked her that what is the Mob. No. of that person. She answered that "Sorry I have not Mob. No. of that person. How this is possible that Company don't keep Mob. No of their worker or employee? and still that person did not came yesterday. I had sent message SERVE jnv36 to Mob. No. 9227792200 as per policy of you broadband for any further assistance. After that they sent a message that your complaint is registered with request ID 2016022330887. But they did not contact me. I am very much trouble for this problem. Every day they are sending message that "Our service in your area is temporarily down due to power failure at our node or fiber cut incident". Kindly resolve the problem. This is not first time happen with me due to you broadband. Before one month also problem occur in Broadband and I had called many times on customer care . Even though they did not respond . In short service of You Broadband is worst and they are taking care of customers.

Share and inform others about this:

Leave a Reply

Your email address will not be published. Required fields are marked *