Subject: Advance payment, no service, refusing refund
My Name: Pankaj Parikh
My City: Vadodara
My Complaint Against: You Broadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 7999
My Complaint Description:
We subscribed to You Broadband internet service and utilised their scheme of service for 30 months on payment of rs.7999 in November 2014.
Almost since last 4 months there has been no internet services at our home. We keep following up with You Broadband customer care line. Everytime different people answer the phone. Everytime they give different answers but no results. When we ask to cancel the service they refuse to refund.
We have no fixed answer from them about when the service will resume or what is going on. As per them we have no option but to wait for them without any service or answers and having lost our money.
6th March 2016