Subject: Internet connection not working
My Name: priyank sukhadiya
My City: surat
My Complaint Against: you broadband
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 6000
My Complaint Description:
I am writing this mail for complaint against you broadband, surat. gujarat.
My account no is 1101891
My name is Priyank Sukhadiya
My recent complaint Number is 2016022723443.
I have filed this complaint on 27-02-2016. I have paid all the money for service but not getting service properly. I am calling to You broadband's customer care every other day and still got no solution from them. I am not able to connect to the internet. Every time i call customer care they give me time for next 24 hours. its been 6 days. I have not got solution for my complaint.
I facing connection problem ever since i bought this connection. Whenever my internet strop working i file a complaint and they dont solve it on time. they take 7-20 days to resolve a complaint. And the worst part is whenever you call their executive, they say your complaint will be resolved within 24 hours. but no complaint has been resolve within 24 hours in last 2 years. it takes them minimum 7-20 days to resolve a small issue.
you broadband is a total fraud…. They keep giving me fake promise to start my internet service, many complaints i have filed to you broadband, Still they have took no steps to start my internet service,
My old complaint numbers are as below: