You Broadband Complaint – Internet Not Working Since 25 Days

Subject: internet not working since 25 days
My Name: prashant soni
My City: surat
My Complaint Against: you broadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 4759.59
My Complaint Description:
you broadband
i m using since 1 yr. in feb'2016, (i was very happy till now nd have recommneded to many of my friends and family members), i requested for transfer of connection to my new house nr palonpore canal road. but after transfering to my new add. after every 10-15 days net dies for not less then 4 days, again after regestering complain it starts working properly then it repeats.
now since 25 days it isnt working and while complaining to customer relationship manager she said that due to first rain "ont" is fused., company does not have it in stock, it will resume after installing new 1. i m still complaining it and now since 8-10 days my customer relationship manager is not reving my call.
pl note while all this process i have kept calling customer care no. also
my customer relationship manager no is7573010592 and what funny is when u call this no its always busy, i dont know what is she doing…

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One thought on “You Broadband Complaint – Internet Not Working Since 25 Days

  1. I referred my neighbor via system. However, when requested for 1 month credit as per referral offer mentioned on the website in Ahmedabad the Manager Omprkash refused by saying that Neighbour account is not connected. I emailed them as below about all the details of my Neighbors account number and id but still they do not provide me my referral credit. Even I have requested to Applet authorities of You Broadband.

    I am Tejas Shethwala sending this email omprakash.mishra youbroadband HOD as you requested today on your phone talking to Devandar Mahavar. I had called you to install broadband connection for my neighbor Shalin Patel at below address which is now done.

    E/4 Chandrapuri apartment, (Also know as JYOTIMANY CO OP Society)

    Behind Sarkari Vasahat

    Gurukul Road


    His account has been created and below is the details. However in my account its showing Account not created. Please refer attached screenshot: Shalin Patel Account Created.png
    Shalin Patel user ID is (xxxxx)
    Account number: (xxxxx)

    It has been more 10 days since YouBoradband WTF 100 MBPS plan is installed and active at his above address.

    My Details
    Tejas Shethwala id: (xxxxx)
    Account number is (xxxxx)
    Ref ID is 85021

    For security reasons I am not providing the id and account number.
    However, I have not received, free 1 month credit for referring Shalin. I request to credit it as soon as possible.

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