Youbroadband Complaint – No Internet Connection For 4 Months

Subject: No Internet connection for 4 months
My Name: Abhishikta Bhattacharyya
My City: Mumbai
My Complaint Against: Youbroadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 7500
My Complaint Description:
I subscribed to Youbroadband in 2013.
My relationship number is 894541.
I have the dual speed hurricane plan for 6 months. Of the last 6 months, 4 months I have no internet.
On calling all given numbers, hollow promises have been made. No call back from the company.
The plan says its 10-12 mbps, I receive only 2 mbps speed when once in a blue moon my internet comes back for 10-15 mins.

A few emails I have written to the email ID s provided have not been replied to.

The Mumbai branch head promises to look into the matter and gives timelines everyday for the entire last week but nothing has been done.

The complain by the customer care is not also recorded properly. It also reads resolved when clearly it has not been resolved.

I want to withdraw the services and want a refund of the money I paid last as the 6 months subscription.

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