Activation Of Vulgar Caller Tune Without Requesting It

Uninor activated some vulgar romantic caller tunes on my mother phone number and deducted Rs.40/- within 2 hours of sending a intimation sms.
When we ask for any service or deactivation they ask for 24 Hrs or 48 Hrs. But activation of such unrequested hello/caller tunes, they only takes 2 hrs.
Moreover when in the evening, I called customer care no.121, Mr.Dheeraj said your account is not showing any activation as of now, so please call sometime later.
My 8273423599

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