BHARATPE Complaint – UPI TRANSACTION DISPUTE

Subject: UPI TRANSACTION DISPUTE
My Name: NIVEDHAN GANDHI
My City: Pune
My State: Maharashtra
My Complaint Against: BHARATPE
Complaint Category: Finance & Investment
Claim Amount (Approx.): 400
My Complaint Description:
Dear Team,

I am Nivedhan Sudhakar Gandhi from Pune, Maharashtra. Today I paid 400/- at SA BIRYANI HOUSE, PUNE hotel using Bharatpe QR – merchant (9922863188) with business name: S A BIRYANI HOUSE through PAYTM UPI linked to my HDFC Bank. My account was debited but the Hotel owner said he hasn't recieved the money & started arguing for paying 400₹ by cash now. I shown him debited sms on my phone as well. He didn't listened to anything. I checked my HDFC statement & called paytm customer care as well. Everything was clear from our end. Issue was from Bharatpe end. Hence i called Bharat Pe customer care couple of times, but their responses were pathetic and they disconnected my call in between without proper justification to where my money is. One of them asked to mail me the debit proof screenshot to their support mail id so that they can resolve the issue. I did sent but they didn't do anything. I waited in the hotel for 2 hrs, but no response from Bharatpe and i was getting late to airport. Hence i had to pay the owner 400₹ cash as well.

Hence due to error from bharat pe, i had lost my 400₹ unnecessarily. Hence requesting grahak suraksha portal to bring justice to me and order bharat pe to refund my 400₹.

Thanks and Regards,
Nivedhan Sudhakar Gandhi.

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2 thoughts on “BHARATPE Complaint – UPI TRANSACTION DISPUTE

  1. Hi Mr. Gandhi

    Greetings of the Day!!!

    We have already spoken to the merchant and informed him about the delay in the settlement due to a technical glitch. We request you to please share your number as well so that we can speak to you and can resolve this issue with utmost priority. A small discussion of not more than 5 minutes will help us take down some details from you which will further help us investigate and finally we will be able to settle the amount in the merchants account.

    Your patience and cooperation is highly appreciated.

    Team BharatPe

  2. I have already paid the merchant through cash as he wasn’t letting me go without getting his money and your team wasn’t fast enough to help me. I have already sent a mail to your support mail address with all the necessary info requested by your team, yet my money has not been refunded back to me. Infact they told me i would recieve email response within 1 working day yet i haven’t received one. When i called to check the status, your team is abruptly disconnecting my call. Very disappointed with your service.

    Anyways here’s my contact details. Let’s see what your team does to resolve the issue:

    Name: Nivedhan Sudhakar Gandhi
    Mobile: 8788605977
    Email: [email protected]

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