Caps India Private Limited Complaint – Spurious Quality Product, No Repair Or Replacement

Subject: Spurious quality product, no repair or replacement
My Name: Urvashee Gogoi
My City: Jorhat
My State: Assam
My Complaint Against: Caps India Private Limited
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 20000
My Complaint Description:
A substandard quality product (Caps Auto Diamond Chimney, Sl. No. 527095) was sold to us with the promise of superior services. It has not even been 3years and the product has broken down multiple times. Also we were made to purchase additional items ( Voltage stabilizer) which is normally not supposed to be required by such chimneys. The consumer care proved to be pathetic with the only solution they could provide was to exchange the product for a fraction of its original price and buy a seemingly better product from the same company. We are distraught and feel cheated and had no other option but to ask the consumer forum for help.

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