Charging Me But Not Providing Service

My Name: Naresh Gandhi
My Contact No. 9898985853
My Complaint Against: Airtel
Airtel’s Contact Details: Bharti Enterprises, Udyog Vihar, Gurgaon
Complaint Category: Airtel Complaints
My Complaint Description:
Unfortunately I have airtel broadband connection. They are charging me Rs.749 per month for 30 days service but hardly for 15 days its service. It is their responsibility to provide service if they are charging full amount. If they are not able to provide their promised service properly, they do not have a right to charge the full amount. The customer care staff is also shameless. I talked to a supervisor on 13 August 2013 at approx 2 pm, his name was Ajit V.K. and his employee id number was 650395 as he quoted. He was so shameless that instead of apologising or try to fix the service issue, he was talking rudely and being reluctant to understand the issue. And also said shamelessly that I will have to pay the full amount to airtel even if they cannot provide their promised service. This is ridiculous. I want justice against airtel’s reckless behaviour. My airtel service number is 07940053804.

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2 thoughts on “Charging Me But Not Providing Service

  1. Namaste Mr. Gandhi,

    This is to inform you that your concern listed on 13 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Gandhi,

    We would like to inform you that your concern listed 13 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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