Complaint Against:Nisarge Holidays, Vadodara and Branch office at Surat – Tour Agent
Contact of Complaint Against:
Ms. Muskan Khan
Ms. Chhya Prajapati
704, Trividh Chamber,
Opp, Fire Station,
Near 24 Carate Mithai Magic,
Maan Darwaja, Ring Road,
Surat – 395002
Ph No. : 0261- 3115553, 2302306, 3035363. Mob No- 9374888833, 9099695959.
Opp. Variety Collection,
Vadodara – 01
Ph No : 0265- 6535559, 65345559.
Mob No : 9099695959, 9374888866.
I, Darshan Shah, Surat, i had booked Goa Package from 3rd Nov, 2010 to 8 Nov 2010 before 2 months back at Nisarge Holidays Surat Branch. We were 3 couples with 3 small child of each couple, Tour agent (Nisarge Holidays) gave 100% commitment and gave 100% surety about the Hotel, at Goa and Hotel facilities, before getting hotel voucher they shown me different hotel and before one day journey when I went there for collecting Hotel voucher that time they had changed the hotel and gave another hotel booking. We asked to them why they changed the hotel; they said that it is also nice hotel like previous one. That was Rahi coral Beach resort Hotel in calangute Goa. When we reached to these hotel, we found that it was worst in case of service and behavior, there was no manner, how to talk with customer and how deal with customer??? How to satisfy the customer??? In hotel at Goa Renovation work was going on, Agent did not intimate us that hotel renovation was going on, so Hotel was very dirty, it was not neat and clean. That was the first cheat with us, because they shown me another hotel and last moment they changed it. We met another customer in hotel who came from Gujarat and found that all of them had same experience; all are suffered from this agent Nisarge Holidays and Hotel Rahi coral at calangute Goa.
We have given 100% payment to Nisarge holidays at Surat branch before journey. Package including Journey fare (It was 3AC fare from Surat to Goa and Goa to surat Via Mumbai) they gave surety and 100% commitment that you get the 3 Tier Ac ticket (06 person) but in returned journey they took sleeper tickets instead of 3 Tier Ac from Madgaon to Mumbai CST, it was not confirmed ticket, it was waitlisted (From Madgaon to Mumbai), and after chart prepared ticket was not confirmed, we had called them but thy did not given any satisfactory and proper answer and they did not pick our calls even. Then after we took general ticket from Madgaon to Surat, and we face very horrible situation because we suffered a lot with our child and luggage’s because of this particular Tour agent.
In short they shown us different things and thing done was different. Even they were not bothered how could we reach to Mumbai from Goa? Because they got 100% payment in advance, so they won’t to bothered in trouble situation.
And more they did not call us when we suffered that, we called them in roaming and then sometimes they pick and cut our call. So we all with child were suffered a lot from Nisarge Holidays. This was a very very Horrible and very much bitter.