Cheated By ICICI Prudential’s Agents/employees

My Name: Ankit
My Contact No. 8866590353
My Complaint Against: ICICI Prudential
ICICI Prudential’s Contact Details:
Complaint Category: Insurance Companies
My Complaint Description:
We have a policy bought on 12th Feb, 2009 and it has been foreclosed because we were not able to pay premiums. But the big thing is the difference between verbal communication regarding policy and the documents.

My father has been cheated by ICICI Prudential’s agent/employee. He was wrongly communicated. As he is not able to read English thoroughly, he couldn’t find the mismatch. After 1 year he went to submit the policy but he was told that you can’t surrender for three years and money would be given back to us at the end of three years. After three years he again asked for the same but he was told that we have been charged for not continuing the policy and its better to keep money with ICICI PruLife for at least a year as it provides good returns and so loss will be covered. So my father did the same and went to your branch a week ago(after 4 policy years) and now he has been told that our policy has been foreclosed for not paying the premiums for the first three years and we won’t get any money back though we have paid 40,000/-. I read the policy then I come to know that my father was misguided by agents/employees and now a loss of 40,000 INR.

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4 thoughts on “Cheated By ICICI Prudential’s Agents/employees

  1. Dear Sir(Ankit),

    We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

    We appreciate your patience.

    Regards,
    ICICI Prudential Life Insurance

    • I am yet to have any response. And one more thing, I visited one of the your branches and I asked about written communication. We never any intimation or warning, so we thought whatever your employee/agent have said is true. On that question your employee replied that you have stopped sending written intimation. Is it the way how you take care of your customers? This is the worst service one could ever have from any service provider.

  2. Dear Sir(Ankit),

    We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you complainted on the further development of the case.

    Regards,
    ICICI Prudential Life Insurance

    • Dear Sir(Ankit),

      We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

      In case of any further clarification, please contact us on our Customer Care number 1860 266 7766 or write to us at [email protected].

      Regards,
      ICICI Prudential Life Insurance

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