Subject: Faulty product selling.
My Name: Anil Vaja
My City: Vadodara
My State: Gujarat
My Complaint Against: Company Xiaomi
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 13399
My Complaint Description:
I am Anil Vaja (9510474740)
I have bought new MI 32A pro tv from "Talktime Mobile store" situated GF- 8&9, Shivalay Complex-2 Raneshwar Char Rasta, Beside Kheteswar Sweet, Vasana Road, Vadodara.
Billing date is 1st April 2019 and delivered by 3rd April 2019
Than MI company guy came for installation by 5th April 2019. there I seen screen has some brightness issue with every corners, so I asked for the same, but he just went away without any proper response.
Than I gone to the store from where I bought, they told to call on Xiaomi Tallfree number for complaint as the company has not any offline support.
So I called and they worked for the same. But than after company executives and service man said me that every TV has the same issue of brightness with corners. So I asked for refund but they create a replacement request. and the 3rd party which is situated in baroda for service for MI TV they(Vruhal Patel-7211100257 (he was not even pickingup call even after many callbacks)) just called me regarding it, and informed its the same TV as you have it at your home, So I asked again for refund, but they even not replaced with proper TV or not even giving me my refund, that happens twice
And I was complaint officially to MI company through email but even not refunded from there.
Now they are still doing same and finally they told we can not give you refund as we have not any refund policy,
So I visited the police station for complaint they told me for complaint for it on GrahakSuraksha Kendra,
So If the company is not providing acurrate display TV so I need my refund for installation and TV.
I have even the call recordings for the same. So I want's to go legal for it So if possible than help me for refund and legal process..
One more thing to note.
MI company is producing and selling defective/incorrect/inproper display TV to the market which is a loss of indian customer and market.
So please look into that asap.