Credit Card Hacking Complaint Standard Chartered Bank Cards

My Name: UMESH JAVIR
My Contact No. 8460860017
My Complaint Against: standard chartered bank
standard chartered bank’s Contact Details: Mr. Alok Pandey
Complaint Category: Banks Complaints
My Complaint Description:

Dear Sir,

I own a standard chartered bank credit card bearing no. 4622 7153 5248 0910 yesterday evening (18/02/2013) I got a message on my mobile (credit card purchase alert) with details

Massages 1 – (10:11:38 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 97.89 for easy emi option on amounts above inr 5000, call 66011166- t&C apply

Massages 2 – (10:14:44 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 16.46 for easy emi option on amounts above inr 5000, call 66011166- t&C apply

Massages 3 – (10:16:38 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 112.52 for easy emi option on amounts above inr 5000, call 66011166- t&C apply

Unfortunately I never used my card for that shopping at that moment and before 7 days. I don’t have any idea who DID the shopping by using my card. I have been using this card for the last 1 year without any problem. It looks like fraudulent transaction and my card has been hacked by somebody. Even if I am using 2nd authentication screen (password protect) for any purchase, my card has been hacked. Already I have blocked the credit card. I have neither shared credit card information with anyone a password. Already I have send complaint letter to bank. I am not in a position to repay this amount which is not done by me. Please guide me how I can get help in this regard to waive this purchase amount by the bank. I’M awaiting your positive response from your side. I hope you will understand my problem.
Thanks & regards,

Umesh Javir
+918460860017
Ahmadabad

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