Droom Technology Private Limited Complaint – Refund Not Being Done Of Advance Payment- Order ID- 19687671

Subject: Refund not being done of advance payment- Order ID- 19687671
My Name: Shahzeb Alam
My City: Pune
My State: Maharashtra
My Complaint Against: Droom Technology Private Limited
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 10613
My Complaint Description:
Order ID:19687671
Dispute raised date: 25th June 2019
Droom has the policy of taking advance payment if we want to see a used car through their site which they promise to return within 5 business days as per their policy. I understand there might be a little delay due to technicalities and hence have been patient uptil now as it has been over 2 weeks since I raised a refund dispute with them. Every-time I call them they delay the payment saying that the refund team will process the payment in the next 24 hours but no action has been taken. I was initially not trusting them with the advance payment but at that time they convinced me saying that we are a transparent organisation and if I don't buy the car through them then the entire amount will be refunded (no questions asked). I even have the messages from their buying assistant who persuaded me in this regard. In my most recent complaint which was done on 11th July 2019 (12 working days after the dispute was raised), I am still not told why payment has not been refunded and again directed to wait 24 hours for someone to call me from their refund team. Since I have received no response, I feel that this site is now committing a fraud on taking such advance payments and not refunding them in due time to blow up their own cash flow. I have already informed their customer care that I will be initiating legal action on the company if my refund is not done by 19th July 2019. Look forward to your help in speeding up the process at droom otherwise i will have no choice but to take legal recourse.

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