DTDC Express Limited Complaint – Stolen Shoes From Package Tightly Packed

Subject: Stolen Shoes From Package tightly packed
My Name: Andrea Pande
My City: Bangalore
My State: Karnataka
My Complaint Against: DTDC Express Limited
Complaint Category: Couriers & Parcels
My Complaint Description:
I had parceled a package full of shoes and a few lady's bags from Siliguri, Matigara, DTDC office on 23/05/2019 to Bangalore.
The weight of the package was 7 1/2 kgs. It was suppose to reach Bangalore within 4-5 days but I never got the package within those days. When I tracked the package on DTDC's website it said out for delivery on 31/05/2019 at 10:41 hours but I never received a message or a call and then it says that the receiver requested delivery on a different date.
Again on 01/06/2019 the package was out for delivery at 10:25 hours and again I was never contacted and the reason for not delivering was that receiver was unavailable.
On the 02/06/2019 no delivery was attempted.
On 03/06/2019 it showed the package was out for delivery at 11:48 hours but no contact made nothing and the reason for delivery not fulfilled was that the receiver requested delivery on a different date. Which is completely wrong as I was never contacted on any of the above mentioned dates.
Finally on 04/06/2019 they attempted a delivery and contacted me that the package will be delivered.
When I received the package I found one of my shoe was stolen and the package was damaged from one side.
I tried contacting the concerned people but was unable to get in contact with them.
I want my shoe back or a reimbursement from DTDC Courier. I am sure it was stolen at the Bangalore Madiwala office.
I did not expect this from DTDC couriers.
I request you to please look into this matter as your earliest convenience.

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