Subject: Product cancelled with in Trial Perisd 30 days
My Name: Akhilesh Prasad Shaw
My City: Durgapur
My State: West Bengal
My Complaint Against: Extra Marks – Mr Amit Jha
Complaint Category: Education
Claim Amount (Approx.): 85000/-
My Complaint Description:
Dear Grahak Suraksha,
Thank you for contacting Extramarks.
Please be informed that we have received the refund request from the customer end via mail/call on 18th May 2019 which is complaint 7 days from the date of product delivery as the product was delivered to the customer on 11th May 2019. via fedex, tracking ID 787057662792.
As per the terms and policies you need to email your request at [email protected] or contact us on 1800-102-5301 within 7 days from the date of delivery. We regret to inform you that we are unable to process the request. We apologize for any inconvenience caused and promise to provide uninterrupted service from Extramarks Education.
AS per reply of extra marks product delivered in 11/5/19 and refund request received on 18/5/19 i.e with in 7 days . How ever i am still confirming that the trial period is 30 days not 7 days as confirmed to me . If it is 7 days than also it is with in as per extra marks i.e 11+7=18 and my refund request date is 18/5