Flipkart.com Complaint – Received Wrong Mobile Product From Flipkart

Subject: Received wrong mobile product from flipkart
My Name: Niraj Varma
My City: Pune
My State: Maharashtra
My Complaint Against: Flipkart.com
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 16999
My Complaint Description:
I have ordered a 6gb ram redmi note 7 pro mobile but I got a 4 gb ram redmi note 7 pro mobile.Seller has provided Invoice bill showing 6gb RAM displayed on bill but after unwrapping the courier, we get to know that the seller has provided 4 GB RAM phone after checking mobile phone box.
It's clear fraud issue from seller and flipkart and the Seller Shyeras Retail Pvt. Ltd.,Mumbai.I have been applying for return since 7 days and they both are denying to address this issue and resolve the same.
IMEI number present on invoice bill and mobile phone is same but there is difference in the RAM and memory variant in bill invoice and mobile phone box.
I have applied several times for return request but seller rejected every times.Company is giving remark stating that replacement cannot be fulfilled by seller as courier partner confirm delivery of item to customer with product being intact .But it has no relation with the issue/fraud which the company has done with me.
Kindly help me to get the phone returned or replaced with 6GB RAM configuration mobile phone.

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3 thoughts on “Flipkart.com Complaint – Received Wrong Mobile Product From Flipkart

  1. I FORGET TO WRITE ORDER ID,Order id:OD115875405520119000
    ON BILL INVOICE SELLER NAME IS SHREYAS RETAIL PRIVATE LIMITED.
    & ON FLIPKART APP SELLER NAME IS SuperComNet.

  2. I think approaching Consumer forum is right choice. Even I ordered Realme XT 128 GB, 8 GB Ram and I received Product Realme XT with 64 gb, 4 ram. Could also different.
    Order Number – OD116663892437286000.
    I called multiple times to customer care and every time they say wait for 72 to get resolution.

    They are processing new order in 2-3 days but for refunds/replacements there is no guarantee.

    My relatives and friends are scaring to place order after hearing this incident.
    I lost complete interest and money.

  3. Same case with me Order Number – OD116663892437286000
    Bitter experience with Flipkart. By listing this incident, my friends and relatives are scaring to place order in Flipkart.
    Pathetic customer service, sincere advice don’t go for flash sale.

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