GSRTC VOLVO Complaint – Bus Not Arrived (mismanagement Of Timing)

Subject: Bus not arrived (mismanagement of timing)
My Name: Avi sheta
My City: Surat
My State: Gujarat
My Complaint Against: GSRTC VOLVO
Complaint Category: Public Transportation
Claim Amount (Approx.): 7700
My Complaint Description:
9 june 2019

Journey from thane to surat. gsrtc VOLVO
Pnr no: G27856484
time to pick up was 10:10pm and didn't arrived till 3:00am and they also not informed bus no. And didn't have any pick up point. We arrived at thane at 9:00 pm .we called conductor several a times for bus stop inquiries, but respond was very very poor. Every time they said bus will arrived in 30 min but till 3 pm it didn't arrived.we haven't received the details of bus .we have waiting on road for more than 5 hours but bus didn't arrived. How passengers will manage their timing for next day. We also didn't book hotel at thane .we waited so long on road (footpath)due to lack of information.

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