Subject: Internet connection is not working
My Name: Vinay N Gor
My City: Ahmedabad
My State: Gujarat
My Complaint Against: GTPL
Complaint Category: Broadband/Internet Services
My Complaint Description:
I have a broadband connection with gtpl company. Sine 13.03.2019 night my internet connection is not working. My current complaint ID is 2222986. Till time I am writing this complaint it is not working. Company person Mr. Raja (9909915627) sine last two days just saying that I am sending engineer to check, but not sending anyone. Mr. Raja is blaming my area Cable operator (9712121222). Cable operator is blaming Mr. Raja. No one from these two are coming on spot to check. Both are company people. I asked them to coordinate with each other, but Mr. Raja says I will not call and Cable operator is also not calling him. In these two people's fight I am suffering. My work is suffering. I have called these two 50 times, but most of the time they are not receiving calls.
Today when I called Mr. Raja then he said I am not responsible to solve your problem. If you have any problems call company.
I have also contacted higher department Appellate Authority Mr. Kamal Bhatiya. But he is also not receiving my call. Whenever I call his team says "Sir is not available. Talk to us."
Earlier few months back also I faced same problem and that time also my connection was down for more than 10 days.
I have also registered my written complaints to company Chairman three times. I have personally submitted complaint letter to Head Office. I have mentioned above two people names also, but still no action taken against them. Even no behaviour change in these two people.
I have paid full one year money in advance. But I am not provided my lost days credit to me in any case.