Subject: Gave dummy or law quality product
My Name: Shreedhar P Jakasiya
My City: Ahmedabad
My State: Gujarat
My Complaint Against: Gupta Refcon and Hitachi Company Ltd
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 31500
My Complaint Description:
With respect to above subject we would like to inform that we have purchased Hitachi Split AC, from Gupta Refcon, 4 shree girdhar appt. Nr old railway station,maninagar east Ahmedabad 380008 on dated 20/05/2018 with this invoice number SE170530028 and mob no. 9824958939.
We have faced many issues from the beginning in this AC.
1 the split has not been closed properly.
2 we have not received any demo to used this product.
3 the machine shut down automatically many times.
4 Very low cooling.
We have complained for the not working properly of split and machine shut down itself issue with this complain number 19042206968, they came checked and changed the swing motor but still they have not give satisfied result to us, and said thats the system process.the problem is still alive.
After giving complete payment of your product i am not satisfied with this product from the beginning. So it may be a major issue or the company gave me a dummy piece or doone fraud to us.
After every complain the staff of hitachi service gave different different answer, I was complained in warranty period through email on dated 11 May 2019 but they have not given any answer, yesterday i sent reminder to complain email address of Hitachi, today we received a call from hitesh prajapati, his nature was too rude to us and told us for charged to check the Air Condition, when we told that the first complain was registered in warranty so how can we paid extra charged, so after that he talk in threatned way and said to us you can do anything we don't care.
So i complain here, i hope i will get justice with this issue.
Shreedhar p Jakasiya