Subject: Damaged Piece of AC Handed over
My Name: Kosha Shelat
My City: Ahmedabad
My State: Gujarat
My Complaint Against: Haier Company and Sales india Store Godrej Garden City
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 40000
My Complaint Description:
Dear Sir / Madam,
This complaint is with respect to sales india godrej garden city store. We had purchased a Haier AC from the store during end of the month of March 2018 as my 89 yrs old grandfather, 68 years old father, 63 years old mother and 8 years old daughter could not bear the heat of ahmedabad. Since we bought the AC we were harassed. the installation happened after 4 to 5 days. my father who cannot walk (is undergoing a knee replacement surgery tomorrow 1st june 2018) has been walking and going to the store every now and then for complaining. Just after a week or so the water started dripping inside the house from the AC. we again complaint a lot many times but no resolution. the engineer would come, turn on the AC, sit and go away. they would tell my elderly parents that we are lying and there is no problem. now i have videos of the same where in the water had caused damage to my curtains and beds. Still there is no accord.
now yesterday i get to know that the gas in the AC is not appropriate. now at the crucial time when my father is getting operated and my grandfather is 89 years they want to remove the AC and take it away. i need justice. i need my money back. i do not want the product and its a damaged product according to the engineer.
I would urge the team to kindly help me resolve this complaint ASAP.