Subject: Connection not given and very very slow internet
My Name: Sriniketh Reddy K
My City: Hyderabad
My State: Telangana
My Complaint Against: Hathaway Broadband
Complaint Category: Service Providers
Claim Amount (Approx.): 8650
My Complaint Description:
I and my sibling are studying for examinations and have to access internet for exams and information. I have initially subscribed Hathaway for 12 months(5650). Only after I rasied a complaint, a connection was given. Since then I had to raise complaints for frequent drops in speeds evey week. And in recent times, I had to raise complaints once on every two days. They promised speed of 50Mbps and when there is a drop, I was barely getting 0.5Mbps. Even during regular usage, the speeds are very slow, around 10Mbps and also frequent drops.
No one responds when I call. I am really frustrated and atleast 4 to 5 hrs of my valuable time is being wasted everyday due to Hathaway's internet. They just boast their false high speeds for lower price.
I needed an other connection and I thought I would speak to them and tell my issue and take second connection. They spoke to me well and promised me good service. And right aftery payment, they are not responding and connection is not given. This is for 3000 rupees. I want my money back and I would opt for a better service provider. Lot of time is being wasted. I have serious aspirations and don't want to waste time anymore and want this resolved forever as soon as possible. Please kindly help me out.