HP Printer Complaint – Company Is Not Providing Replacement Of Defective Printer

Subject: Company is not providing replacement of defective printer
My Name: C. S. Jay
My City: Ahmedabad
My State: Gujarat
My Complaint Against: HP Printer
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 27900
My Complaint Description:
Hello There,

Our complaint is against the HP Printer Company, We bought the new printer in the month of 6 August 2018. Just in a few months, we started facing problem in printer. Our first complaint was raised on 01.01.2019 (Complaint no. 5026022281), which was fixed by the company on 25.02.2019, it also most took two months to fix the issue. Again after a month printer stopped working again. We were facing the same issue, we again raised the complaint on 29.03.2019 (Complaint ID: 5029468915), were clearly mentioned to replace the printer as its a defective printer, we are facing issues again and again, but none of the HP Printer officers are responding to our issue, after passing through so much of mailing process, Starting from our complaint being handled by the executive level to the management Mr.Samir Das Gupta Case Manager, India Customer Relations, PPS CSS, Asia Pacific & Japan were in mail he clearly mentioned: ”your request for unit replacement/refund doesn’t meet HP Standard Limited warranty guidelines”. their executive came to our office on 18.04.2019 were in service call reports clearly mentioned that many parts of the printer need to replace. So it clearly seems that HP Laserjet PRO MFP M nw Product Serial Number: CNBKLCCD6 is a defective printer, Hence we requested company to replace it but no one is listing to our complaint. We feeling very helpless to get the support from HP Printer and our business is also suffering a lot due to these issues. Request you to do needful for the same. our company is facing huge financial loss, due to this as the printer is not working since long.

C. S. Jay

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