Subject: Refund money for cancelled bus
My Name: RAJ NISHANTKUMAR
My City: AHMEDABAD
My State: GUJARAT
My Complaint Against: Ibibo web Pvt Ltd (Goibibo)
Complaint Category: Public Transportation
Claim Amount (Approx.): 10333
My Complaint Description:
I booked two tickets of bus from Delhi to Katra from Goibibo
When I reached at Delhi boarding point, I informed by city land travels Bus driver that bus from Delhi to Katra was cancelled.
I informed company that and company did not give me any alternative so compliant for refund my both tickets which is given below
1)Confirmed Operator PNR No.
TS190531193500ORWE/77289/Delhi to Katra 64 seater
2)Confirmed Operator PNR No.
TS190531192339QIOI/77269/Delhi to Katra 64 seater
Goibibo customer care representative told me that we will refund you all but company cheat me and said today Ticket no.1 is refundable because of bus not travelled but ticket no.2 is not refundable because bus had traveled.
Sir I booked my both tickets in same bus and same time so it is not possible even company confirm from city land travels on 01/06/2019 now Goibibo company refused to refund my ₹10333.
Please sir solve my problem as soon as possible.