ICICI BANK LTD. Complaint – Leak Of My Personal Information

Subject: Leak of my Personal Information
My Name: Ruta Gandhi
My City: Pune
My State: Maharashtra
My Complaint Against: ICICI BANK LTD.
Complaint Category: Banks Complaints
Claim Amount (Approx.): 10000
My Complaint Description:

I had received an email regarding the delivery of monthly credit card statement on 8-Jan-2018. The statement was handed over to some RATNA without my concerned.I do not know any such person. Also the statement included personal banking information that should not be shared by banks. They have handed it over to any person without verifying it and leaked my personal information. Also It contained my address and the bill which showcased my spending habits to a person I do not wish to share or to a person whom I do not know. Now, my information is with that person and thus the information does not remain private. I had called ICICI customer care regarding this issue. They told me that they have handed it over to RATNA(unknown person). Also had mailed this issue to [email protected] and [email protected] email id but did not receive any response. Also I could suffer major lose due to banking information breach. Please do the needful.

Below is the email I had received on my email ID : [email protected]
Dear Customer,

Greetings from ICICI Bank.

The Credit Card Statement for your Account XXXXXX has been delivered by AVVAL Courier & Logistics on 05-JAN-18 and received by RATNA.

In case you have not received the same, please call our Customer Care immediately.

Now get digital convenience with iMobile app and Internet Banking. Access a host of services like Generate PIN, Re-issue Debit Card, Order Cheque Book, View/ Download Statements and much more. To know more, visit www.icicibank.com/bankdigital.

Looking forward to more opportunities to be of service to you.


Customer Service Team
ICICI Bank Limited.

This is an auto generated e-mail. Please do not reply.

Ruta Gandhi

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