Subject: DTH CONNECTION PROBLEM
My Name: Mihr
My City: BHARUCH
My State: GUJARAT
My Complaint Against: Independent tv ltd
Complaint Category: Entertainment
Claim Amount (Approx.): 3000
My Complaint Description:
I took 1 connection of independent tv before 2 months. As they were providing best quality channels, as told by local vendor. We paid 3000 to local vendor instead of actual price of Rs.1500 for the 1 year subscription. The local vendor asked us to pay Rs.3000 instead of 1500 and we paid the same. But then all went wrongall cartoon channels and gujarati channels are missing i also say sports channels from all zee tv networks are missing including channels are missing.and last 5 day all channels are choking. asked the vendor to clarify the matter then he said it is company policy and we can do nothing. And big problem is that from approx 10.04.2019, no single channel is coming and there is error no 400 “signal Not Found”. When we call customer care they say they will fix it in 30 minutes or representative will fix within 24-48 hours and then nothing happens. I have called the customer care more than 100 times but all gone in vain. Please let me help .
They (Reliance) has set-up a system to loot the money from subscribers.
Further my set up box was purchased by local vendor in the name of some other person, I came to know this when I called the customer care. I am missing all channels and facing issues from approx 10.04.2019 they are not helping so i demand refund of remaining 10 months. They are also not following TRAI new rules of customer to chose their channels as new Framework. Also not providing any pack or channels to chose according to TRAI new rules.
Further, the interesting thing is that "NOT FOR SALE" is written on Set-up Box, then how Reliance (Independent TV) is selling these boxes through their agents. A perfect system to loot the money of subscribers.
VENDAR MOB NO.7043152348,9033903245
MY CUSTOMER ID:-510018349116694