IRCTC Complaint – Refund Not Credited More Than 12days

Subject: Refund not credited more than 12days
My Name: premnath srivastava
My City: bharuch
My State: Gujarat
My Complaint Against: IRCTC
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 3135Rs.
My Complaint Description:
I booked the tickets on 16-Nov-18 for going to Haridwar for 28-Nov-18 and returning to Bharuch 1st- Dec-18 did both the payment through my debit card of Bank Of Baroda. both the amount was debited from my account. but the return ticket booking transaction was failed then also the amount 3,135Rs. was debited on the same date & is not credited to my account till date. My user id on IRCTC is omshri28 & Booking transaction id is 100001532906673.
I contacted both IRCTC & Bank OF Baroda through their customer care email id but both are not responding to my complaint.

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