Subject: want my refund for membership – rs. 81,000
My Name: Prashant Kumar
My City: Pune
My State: Maharashtra
My Complaint Against: Likizo Service Pvt. Ltd.
Complaint Category: Tours & Travels
Claim Amount (Approx.): 81000
My Complaint Description:
I received a call from Likizo Services Pvt Ltd stating that I have won a lucky draw and will be eligible for 3 free gifts and that I need to be there either with my spouse. It also mentioned that I need to attend a compulsory session of 60 minutes on 12th June, 2018. After receiving the message when the person was contacted, I was informed that the session will be pertaining to information about the free gifts but instead they gave us a upsale. They explained us about the hospitality and clubbing services they have. Once we calculated the per trip amount, it was same as the amount we would have invested and asked the point in joining their services. They confirmed us that they have tie ups with all 4 and 5 star hotels around the world and that 3 star is mentioned in their document as they will be providing accommodation in cities which might not have 4 and 5 star hotels and hence mentioned 3 to 5 star in document. Hotels like FourPoint, Grant Hayyat, Sentosa, Taj, Marriot etc. were part of their list. They assured us that we will be provided with 4 and 5 star hotel options only if cities/countries have them.
There were list of attractions offered with the package. Which included 3 years of GYM membership – they said they have tie-ups with all major GYM chains. They also mentioned about Summer camp for kids, dinner at an event once in 2 months, three times a year hall of our choice for small functions where food will be our cost rest everything including decoration will be paid by Likizo. Private Dinner and party for occasions like birthdays, anniversaries and New Year parties to be paid by Lkizo. They also promised Big Basket vouchers every month for 1 year.
Likizo also confirmed they will be helping us with forex services and and also VISA services. Though VISA is not part of their service but they can arrange someone for us for VISA. We were also offered pick up and drop and a guide who will also be the cab driver as part of our package with minimal travelling fare.
They charged us with Rs. 81,000 for the package and onetime fee of Rs. 2025. They confirmed that Rs. 81,000 chargeable from us will include all taxes including GST, Service tax etc. Likizo also confirmed that the entire amount will be converted into 36 month EMI on 0% interest. Although the bank would charge the interest, but that would be payed by Likizo. They also confirmed that onetime fee would be reimbursed along with the interest.
They also assured a full refund if the services offered were not upto mark. Upon questioning about hotel availability and quality, they assured that we just need to pick a Location and date and that they will arrange hotel options for us. 7, 50, 000 4 to 5 star hotels have tie ups with Likizo with complimentary breakfast in all hotels and around 75% with complimentary dinner as well along with breakfast. We were informed that all hotel bookings need to be sent 30 days prior for arrangements for domestic booking and 90 days prior for international booking.
After the agreement has been signed. These are the things that Likizo Services are backing out from now.
1. We never received the Membership card, which was supposed to be courier on our registered address. Instead, we have only received a welcome mail, which had our Membership number. On contacting them, I was told that the card processing would take time and it would reach to us shortly along with other vouchers, which they have promised at the time of agreement.
2. When we contacted them, for the refund of the interest that was charged by the bank, they agreed to pay Rs.35,433 (One time fee: 2025 and Interest: 33408) over mail.
Later, they said that Rs. 21,000 would be waived off as a part of AMC (Annual Maintenance Cost) for 3 years and only Rs.14,433 would be reimbursed and that too on 4 installments. After which on constant follow-ups only three installments were payed.
3. Later, when we tried to contact them for Hotel Bookings they were not responding to our mails and phone calls. Even the number which they have given on google is invalid.
Please help me getting my entire amount refund as this is a fraud company and does not offer services of any kind as explained in their session or mentioned in their contract.