Makemytrip.com Complaint – Added Extra Amount In The Name Of Package And Its Not Mentioned Neither In Terms And Condition And Policy

Subject: Added extra amount in the name of package and its not mentioned neither in Terms and condition and Policy
My Name: Anirban Saha
My City: Karnataka
My State: Bangalore
My Complaint Against: Makemytrip.com
Complaint Category: Tours & Travels
Claim Amount (Approx.): 1100
My Complaint Description:
I booked a car from MakeMyTrip.com. It was clearly written there as an outstation cab. As per outstation cab policy you need to pay whatever KM you have consumed. You need to pay extra if you cover extra KM or hour. But in MMT As per Total KM was (398194-397863) = 331. But I forced to pay for 410 KM. which was (79 * 13.5) = 1066.5 extra. This is the first time I experienced that without traveling I need to pay the amount. As per customer care, they said it was a package but that was not mentioned anywhere. Even if the policy it was not mentioned that if you cover less you need to pay extra. This is the first time I was experienced. They should mention it on their website clearly. Otherwise, I would not book.

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