Subject: Cheating & Stress by MMT – No refund of Rs.95978
My Name: Jyothi
My City: bangalore
My State: karnataka
My Complaint Against: MAKEMYTRIP
Complaint Category: Tours & Travels
Claim Amount (Approx.): 95978 RUPEES
My Complaint Description:
On 31st October 2018, I made a booking through MMT at the Hotel' Ziqoo Hotel Apartments, Dubai'. I called the MMT Customer help on the same day evening and requested them to cancel the booking. The agent promptly said cancellation cannot be done. So I agreed and I said if possible make a personal request to Hotel'Ziqoo Hotel Apartments, Dubai'. and check if they can make an exception and help me with the cancellation and refund the amount. The agent agreed to try this and call me back or send me an email update.
on 02 November 2018 – my booking with the hotel was cancelled and I got an email stating Rs.180 will be refunded . I was shocked and called MMT the same day, and I let them know that this cancellation was done without my permission and I have not agreed to losing Rs.95978 on this cancellation(Why would I just cancel and lose money? I dont understand what they were thinking!)
Now it has been 18 days that everyday I am raising a complaint, calling the customer care, but to no avail. This is irresponsible behavior and a case of cheating that I have also taken up in consumer court.