My Name: Avnish kishorbhai dodia
My Contact No. 9099986229
My Complaint Against: Hitachi company
Hitachi company’s Contact Details:
Complaint Category: Electronics Appliances
My Complaint Description:
Sir, I am Avnish Dodia leaving in Ahmedabad, Gujarat and I have brought Hitachi A/C from vijay sales, maninagar, Ahmedabad on 6th june 2013… I am Asst manager in govt. Under taking. Bank..the A/C which I bought was not even getting started once after installation.. Even it wasn’t started by installing service man…. I had completed regarding default unit of A/C in Hitachi company’s toll free no they have send three to four different service person from company but they can’t start the A/C even once… During this one service man told me that there is some problem in machine. This take approx two months for getting at this conclusion by their company’s service man and they have so much disturbed me because I am doing a job in bank and I can’t leave my job when they call me but some how I manage. When I got to know regarding fault in machine I demand for replacement of ac which was not even started.
I am mentally so depressed that I have first time bought A/C so that my loved one can sleep properly as they are having medical problem but it comes like weast of my money as it is not started..
When I request for replacement they answer me that you doesn’t inform us for replacement.. For that you have to send email..
I send email as per their instruction on 6 th of Aug13. It’s almost 66 days goes from the date of purchase of ac but still a day no improvement is their. Every time I have to call every time I have to follow up.. Every time I have to call their engineers to come… Because I had paid for the ac which is faulty..
Pleas sir help me out because I can’t stop thinking about it and due to this I cannot sleep..
Sir I buy Hitachi company ac because it is a well know company in field of A/C but now I am fade up with all follows up.. Please sir help me out….
Model Desc. :SPLIT AC – 1.0TR HITACHI SAC KAZE PLUS – RAU412HTD
Purchase Date :04/06/2013
Purchase From :VIJAY SALES – MANI NAGAR – AHMEDABD