My Name: SurendraMishra
My Complaint Against: naaptol
Contact of Complaint Against:
My Complaint Description:
That getting information from “TIMES OF INDIA”,I booked a mini silai machine with thread set with NAAPTOL.
On 12.06.2010 an SMS came to my mobile phone no.09777383637 that ,
“Dear SURENDRA KUMAR, thank you for shopping at Naaptol.com.Your order no.488471 is currently under process. Kindly note this order number for all status related queries until it reaches you.”
Again on 13.06.2010,another sms came to my same mobile phone that,
” Dear SURENDRA KUMAR, your order 488471 for mini silai machine with thread set should reach you shortly. Pls keep cash ready for Rs.1699.00 to ensure immediate delivery.”
Subsequently GATI (the courrier company) infomed me that my product has come. I should collect it from them by paying appropriate amount. Perhaps on 17.06.2010, I
received the mini silai machine from GATI by paying Rs.1699.00. But surprisingly the product was defective. I contacted the Naaptol .They gave me the phone no. of customer care people.
Then I contacted the Customer care people. They said to send back the mini silai machine through BLUE DART EXPRESS LTD. (Courier service), Vision Ex,B1, CDA Market Building, College Sqr. Cuttack to Naaptol/113260. Subsequently they sms an address to send back i.e. K-101-B, 1st floor, Lajpat Nagar-II, New Delhi-24. I sent my brother Manas Mishra, Office of the Ex.Engineer, GE Section,CTK-753001,Tele phone no.9337845638 to courier the mini silai machine to Delhi address. He sent it on 22.07.2010 as per their advice. But till date they have not send the substitute nor they
spoke anything to us. I want them to refund the money or send a new machine immediately.
That the defective mini silai machine with thread set was sent back to the advised address at NewDelhi on 22/07/2010 through “Blue Dart Express Ltd.”,Vision Ex,B-1 CDA Market Building,College Sqr.,Cuttack.The waybill no. is 60093922232.On inquiry we came to know from the said shipper that some one Mr.Sanjay had received it on 29/07/2010.
Pl. do some thing serious that they will never do it again with other costemers.