Paytm Complaint – Bus Was Cancelled And Didn’t Got The Refund

Subject: bus was cancelled and didn't got the refund
My Name: Arjun Bhatti
My City: Bhavnagar
My State: Gujarat
My Complaint Against: Paytm
Complaint Category: Public Transportation
Claim Amount (Approx.): 245
My Complaint Description:
As per paytm policy if bus got cancelled than they will refund back amount within 15 days. and i booked a ticket from paytm with GSRTC on the date of 10th AUG 2019 (Ahmedabad to Bhavnagar) that bus got cancelled. And i call them i inform them about the BUS. Than they said it will be in refunded back to you in 15 days and today is 1st SEP 2019 and still i didn't got my refund i talk with them 5 or 6 times after 15 days of time but they are giving different different answers. and they admit about them policy of 15 days and its already more than 15 days and i still didn't got anything so. i called them today i told them i will do complain against you they said you can do that. So, i would like to make them aware that please work according to policies and give proper support to customer. i also need to file complaint.

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