Philips India

Philips Clock Radio (DC200) having problem in function button was given for repairing and was told that the same will be repaired and returned in 10-15 days. But since 8-12-2010 neither service center nor Philips has responded for the status.
I have been talking to Philis Call center and it ends with a story from their side and no solution is received yet. Please help me.

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