Phonepe Complaint – Credit Card Bill Payment Problem

Subject: Credit card bill payment problem
My Name: Jinal Mehta
My City: Surat
My State: Gujarat
My Complaint Against: Phonepe
Complaint Category: Banks Complaints
Claim Amount (Approx.): 5172
My Complaint Description:
Dear all,
My self jinal meta. My phone number is 9909901431. I pay my icici credit card bill true phonepe application on 19.02.2019 of amount 5172. But till date I was not getting that amount in my card. From 25.02.2019 I was take follow up with them but no update in this matter. When I call them or mail them every time they told contact to icici and this is your reference no. 905005758233. But icici clearly disagree with this. Icici say that we didn't received this thing. I used phonepe but phonepe not interested to resolve my problem since 25.02.2019.
Due to avoid late payment fee I pay second time credit card bill thru icici bank website as per icici customer care instructions.
I pay twice but I was received amount second on which I pay thru icici bank website. And this thing I confirm from icici bank.
So what about my second payment which I pay from phonepe.

Please please take some streak action against phonepe.

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