Renault India Complaint – Renault Selection Used Duster

Subject: Renault Selection Used Duster
My Name: Amit Agrawal
My City: Bangalore
My State: Karnataka
My Complaint Against: Renault India
Complaint Category: Manufacturers & Dealers
Claim Amount (Approx.): 850000
My Complaint Description:

I bought a used Renault Duster from Renault Selection showroom in Whitefield Bangalore in September 2018. I was told that the vehicle has gone through 199 points inspection and I was provided with a 1 year warranty for the vehicle (attached).

I have been facing huge issues with this vehicle since last 6 months. In the last 6 months, this car has been sent to service center at least 6 times (may be more) and has been kept there for a total of ~15 days at least. Even now, the vehicle is lying in service center (AC was not working) and I am being told that some parts need to be replaced (Radiator Fan Motor, Relay, Resistor etc.) which will cost me ~30K and are not covered under warranty.

Below are some issues I have faced so far:

1. AC mode knob was not usable – replaced by service center last year – is not working again now

2. Wiper motor was making huge noise – left the car in service center 3 times for this issue. Finally, the motor was replaced

3. Vehicle steering not moving on left side – Power steering left side parts was replaced. I was told it was a major part costing 30-40k.

4. Noise coming when releasing clutch in stop and go traffic – Never corrected

5. Radiator fan stopped working (current issue) – they are asking around 30k for this.

6. Many other minor problems like noises from loose parts, from under the hood, driver seat moving etc.


Do they really do 199 points inspection before selling a used car? How can so many major parts get broken in such a short time if at all inspections were indeed done?

Please let me know how do I escalate this… I am willing to take up this matter to consumer court…

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