Royal Sundaram Insurance Company Ltd Complaint – Less Reimbursement

Subject: Less reimbursement
My Name: Ketan Mehta
My City: Ahmedabad
My State: Gujarat
My Complaint Against: Royal Sundaram Insurance Company Ltd
Complaint Category: Insurance Companies
Claim Amount (Approx.): 39,000
My Complaint Description:
We have health insurance policy from Royal Sundaram General Insurance Co. Ltd. This policy was taken through CITIBANK N.A. Our policy no. HCJ0007836000102 and top up insurance- Super Health XS policy certificate no. TF0000143000102 , master policy no. HLCITI0037. This policy was drawn in 2012 and continues till 2020.

We have claimed insurance for cataract operation of left eye dt. 12.11.2018 for Rs.38933.50. The reimbursement amount recieved was only Rs.7500/-.
on 6.12.2018, which is quite less. This our first insurance claim. The second cataract operation of right eye is due. But the insurance company tells us that the second claim cannot be passed before January 2019.

kindly look into the matter and oblige.

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