Subject: Ac Damaged because of Installation done with big whole into wall and rate came from outside
My Name: Shalin Bhavsar
My City: New Thane,Mumbai
My State: Maharashtra
My Complaint Against: Samsung AC ( Vijay Sales )
Complaint Category: Others
Claim Amount (Approx.): 130000
My Complaint Description:
I am coordinate with VS team but there was a negative response come. I took 1 more year extra warranty from there.
Now Ac Cooling issued happen again at the time knew that Rate came inside AC and damaged some portion of AC inside. Currently not opened entire AC, Only out part body opened and show it.
Now There technician team told me that It is not our problem, you have to pay damaged parts When I said them that Why it was a big hole into the wall and how is it comes inside the product? They were told that Installation was done by Samsung company, It was not them to consult about it.
Herewith Big whole, raining water came into my bedroom and the entire wall was damaged.
Also, earlier installation is done, There were done a big whole at another place, It was the size a Red Brick, They were Paid of rs.200 for repair. Now behind AC same as the size of the hole into the wall, Small thine pipe outlet.
What based they were installed? Now say It was not them to consult.
Within 8 months Two times cooling issued happened after 7 months happened, Technician came and done only services and said it is working well. We were faced issued and complaint against them in your system then after followed with them send person after 45 days and at time GAS supplement law happened.
Now start of base Installation was not proper, my bedroom one wall entire was damaged,3 times cooling issued happen within 1 year, Law quality of the product sold.
I request you to take immediate action on them, Also request you that give order them to repair my wall and replace the product. If they are not fulfilled then I claim the report of the damaged wall + Samsung AC + extra warranty + Installation charges.
Ac Damaged because of Installation done with big whole into wall and rate came from outside