Service Providers: Torrent Power-Ahmedabad Complaint – Dr P R Shah Service No: 412120-Cable Fault Before Meter

Subject: Dr P R Shah Service No: 412120-Cable Fault before Meter
My Name: Dr. Pradipkumar Rasiklal Shah
My City: Ahmedabad
My State: Gujarat
My Complaint Against: Torrent Power-Ahmedabad
Complaint Category: Service Providers
Claim Amount (Approx.):
My Complaint Description:
Thanks for completing job on 12/01/2019 and reestablishing power supply to my residence, samvati letter to carry out job in my compound dated 12/01/2019 handed over.
Replacement wire which was your territory of wire coming to my meter was at fault . Any problem from meter to inside house is my problem.
so Please do not charge on my bill as its not my problem .
Also I like to inform you that its total your responsibility to replace faulty wire. No charges to be added to my bill.Also I like to request Torrent Power to lay down all tiles etc to its original condition which was not completed in my compound after digging,laying down new cable and fill up the soil only.
Torrent have send three people at my residence following my email sent to them on 13/01/2019 who were saying about payment for cable lay down etc but I have said to them that fault in the wire was before my meter so its company's resposibility to replace without any charges so I do not have to pay any amount to the company.
Please Resolve our issue and obliged. I like to follow the Law but not company's demand of payment.
Thanks.
Dr.P.R.Shah

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