SONY XPERIA Z Mobile, Model No C-6602 Complaint

Subject: When in Warrenty Company is not giving me a Seal pack mobile as purchased 4rm market after Hardware problem in my Xperia Z
My Name: Dr.Pritesh Arvind Deore
My Contact No.: (m) 09426026667 , (r) 0265-2661093
My City: Vadodara-Gujarat
My Complaint Against: SONY XPERIA Z Mobile, model no C-6602
SONY XPERIA Z Mobile, model no C-6602’s Contact Details: 07383203247, 09427877854, 180030002800
Complaint Category: Mobile Companies
My Complaint Description:
I had purchased Sony Xperia Z C-6602 worth 38,750/- with IMIE no 355666056010258 on 24-06-13 4rm Jasmin Infinite Trade Pvt Ltd. 110-111 Gokulesh complex,opp circuit house,Alkapuri,Vadodara390008,
(o) 0265-2353334. ……
Within 3months there was problem of hang-in & internet connection in mobile. I called Sony Xperia support toll free no 180030002800 they gave me Ticket Id no 13100900498 & gave me add of Sony Authorised service centre:- ’PARSHWA SERVICES’ 52-B Kunj society, Alkapuri,Opp Centre Point, Vadodara-Gujarat-390005.
I went on 10-10-13 ,There Mr Jaymin Shah head of centre took mobile told me I have to keep mobile as there was a HARDWARE PROBLEM WHICH IS NOT REPARABLE. AS XPERIA Z IS NOT OPENABLE & REPARABLE & u will be given a new hand set asta replace so I agrred & kept mobile. On 14-10-13 they calld me told a new phone came just now by IMIE no.355666050502672 updated software and gave me I took mobile to my surprise the CAMERA WAS TOTALLY DOWN , LOTS OF SCRATCHES ON MOBILE, IMAGES IN PHONE @ a gmail add of some [email protected] , I told company is giving used mobile as replace in Warrexty. Mr Jaymin shah took mobile & told me that I will order another one. I told I wanted a seal pack new mobile he told thats not possible as company not aggreing. Now 1month has passed and my mobile is with Sony Xperia company. I am very much Dissatisfied-Harrassed-Mental tension-Depressed with company. Plz plz help me to get my REFUND OF MOBILE BACK.PLZ. Plz plz. SONY IS FRAUD COMPANY CHEATING COSTUMERS.

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